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About People Best Practices

               
  People Best Practices    
       
 
This course is optimal for team leads, managers and admins that will be optimizing their PagerDuty account to promote a better on-call experience for their teams.

Get started today by emailing pdusupport@pagerduty.com
 
 
 
     
             
  Recommended prerequisites          
 
None.
     
  1 Hour          
  Virtual Instructor-Led Training          
               
               
  Description Course topics    
 
Do your teams dread being on call? Are calls ignored because “someone else will answer” or “it isn’t an important problem?” Learn how to master the People section of PagerDuty to increase accountability and reduce burnout among your teams. Get the most out of your PagerDuty investment and make on-call work better for your teams by drastically reducing the amount of notifications responders receive while improving team health and on-call fatigue.
 
  • Introduction & Overview of People Best Practices
  • Part I: Responder Readiness
  • Part II: Escalation Policies, Schedules & Services
  • Part III: Subscribers

 

 

 

 
       
  Frequently asked questions    
 

What is remote private training?
 
Private training sessions allow you to get courses delivered live and only to your company by a PagerDuty Technical Trainer. Private sessions are conducted via Zoom/Teams and are highly interactive giving you the opportunity to ask questions and participate in real-time. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one.   

How do I book a private training session?
 
Please send an email to pdusupport@pagerduty.com with the subject "Request for private training" and please include the details on which training you would like to book and for how many people.
   
 
Can multiple people sit in on this session?
 
Yes, private sessions are great for medium to large groups (10-50 people).

   
 
What materials are provided?
 
Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session.