About Incident Management: Roles & Processes


Incident Management:
Roles & Processes
This course is suitable for technical team leads, managers, directors, and anyone seeking to better their incident management process. Get started today by emailing pdusupport@pagerduty.com


Recommended prerequisites
Incident Management: Systems & Definitions * If you are looking to complete the Incident Management Certification - this course is a recommended prerequisite and should be taken with Incident Management: Systems & Definitions, Roles & Processes, & Post Incident Review Workshop.
	1 Hour
	Virtual Instructor-Led Training


Description		Course topics
Building on Incident Management: Systems and Definitions, Incident Management: Roles & Processes dives deeper into the various roles, responsibilities, and documentation necessary to support your incident management process. This course provides both hands-on practice exercises and in-depth details on scaling incident command to your organizational size, setting up efficient on-call rotations, and navigating common pitfalls when selecting and training Incident Commanders and other supporting roles.		Scale the Incident Management Framework up or down Map Incident Management Framework roles to real responders Effectively communicate with stakeholders during major incidents

Frequently asked questions
What is remote private training? Private training sessions allow you to get courses delivered live and only to your company by a PagerDuty Technical Trainer. Private sessions are conducted via Zoom/Teams and are highly interactive giving you the opportunity to ask questions and participate in real-time. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. How do I book a private training session? Please send an email to pdusupport@pagerduty.com with the subject "Request for private training" and please include the details on which training you would like to book and for how many people.
Can multiple people sit in on this session? Yes, private sessions are great for medium to large groups (10-50 people).
What materials are provided? Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session.