Try It! Interactive Lesson Library

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Try It! Interactive Lesson Library

These interactive modules walk through the steps involved to complete some of the most common tasks within Skilljar.

Stuck? We're here to help!

Having an issue with a course, webinar, or other content in Skilljar Academy? Want to request content? Our education specialists are here to help.

Do you learn by doing?

These interactive courses were designed to guide you through the steps of completing some of the most common tasks in the Skilljar Dashboard without impacting your organization's dashboard settings. We'll continue to add more interactive content, so be sure to check back!

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Get in touch to let us know if you have any requests that you think would be helpful!

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Adding a New Dashboard User

Walk through the steps involved for an Admin to create a new dashboard user for their training domain.

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Adding Multiple Content Types to a Lesson

This interactive lesson is designed to walk you through the process of adding multiple types of content to a lesson in a course.

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Cloning a Catalog Page

This interactive lesson is designed to walk you through the process of cloning an existing Catalog Page.

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Creating Multi-Session Events

This interactive lesson is designed to walk you through the process of creating a multi-session live training event.

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Exporting Data from Group Analytics

This interactive lesson walks you through the process of collecting the Groups data you want for the appropriate timeframe and exporting it as a CSV file.

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Scheduling Reports with Skilljar

This interactive demo shows you how to set up a Scheduled Report and what email recipients can expect to see.

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Skilljar's Content Syndication

This interactive lesson is designed to walk you through the process of Syndicating Content for hosting in additional Learning Management Systems.

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Skilljar's External Management

This interactive demo shows you how to assign Student Managers to handle some administrative tasks using Skilljar's External Management capability.

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Using Strategic Insights

This lesson is designed to give you a tour of the basic functionality when using Skilljar's Strategic Insights.

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Clone of Social Media Essentials

Curious about social? Gain an understanding of the main social platforms, paid social, and how to plan/optimize campaigns.

SMS Strategy Certification Review and Exam

Review what you've learned and earn your official SMS Strategy Certification credentials by passing the exam. Part 7/7

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Social Media Essentials

Curious about social? Gain an understanding of the main social platforms, paid social, and how to plan/optimize campaigns.

2 Day Accelerate Workshop - March 2020

Live training Workshop for Gainsight Administrators, held in St. Louis, MO. Gainsight SMEs conduct advanced technical training for Admins new to the role, who want to boost their skills configuring Gainsight to achieve a higher level of product expertise.

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Product Certification - Conclusion and Certification Exam

Wrap up the Product Certification by taking the exam and earn your certificate! - Part 7/7

New Hire Courseware

Education and Jamf

Welcome to the Jamf Educator learning track!

Reporting Survey Results

Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course you will learn how Results are structured in Qualtrics, and how you can customize these to communicate findings.

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SEO Fundamentals

Essential SEO concepts for building your strategy

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2021 CSR Development Program | Applied Service and Sales Strategies - 0521 Group 1

Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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Maximizing Impact with Skilljar + Salesforce

Learn how Skilljar's Salesforce integration provides real-time training data to Salesforce, benefiting various teams, highlighting impact on the business, and enhancing customer training experiences.

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Resizing Tile Images

The size of the images used for the tiles on your training site can make a big difference in its appearance.

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Creating an Auto Registration Tag

Create an auto-registration tag so your learners are silently registered for a course when they click on a tile. This allows them to jump straight into the course content.

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Welcome to Skilljar Onboarding

Learn more about Skilljar, the onboarding process, and all of the things you should know as you're getting started with Skilljar!

Setting Up Your Domain(s)

This course is designed to help you understand more about the logistics of setting up your Skilljar domain.

Publishing Courses & Objects

Skilljar's publishing settings are very customizable, ensuring all of your content is designed to reach the intended learners.

Building Courses in Skilljar

Understanding the main components of course creation allows you to plan, build, and deliver world-class training content that reaches the intended learners.

Setting or Changing Your Catalog Homepage

Easily set or change the default homepage for your training site from Domains & Publishing.

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Creating a Quiz Question Bank

Quiz Question Banks allow you to create, maintain, and incorporate question banks for use within your content.

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Convert your Theme to Skilljar's Upgraded Base Theme

Convert your existing theme to the upgraded base theme to take advantage of additional features and functionality

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Expanding Your Audience with Content Syndication

Learn how Skilljar's Content Syndication feature allows you to share training materials with another LMS, optimize content distribution, and track performance analytics in the Skilljar dashboard.

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Adding & Managing Dashboard Users

Learn how to add and manage Skilljar dashboard users.

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Inviting & Managing Students

Learn how to invite learners to your training domain and manage them.

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Audit Log Overview

Learn how the Audit Log helps you to track changes made to your course catalog by different users

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Bulk Uploading Course Content

Uploading multiple pieces of content at once can save you time when creating courses.

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Getting Started with Skilljar's API

This Quick Tip is designed to show you how you can use Skilljar's API.

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Multi-Session Live Training Events Overview

Multi-Session Events allow you to create and duplicate entire events, across multiple days, providing students with a quick and easy registration process.

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Object Visibility Settings

Learn how you can customize which learners are able to see and/or access your Courses, Catalog Pages, Learning Paths, and Plans.

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Optional Lessons

Use optional lessons to offer flexibility with surveys, exams, and more.

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Managing Live Event Attendees

Learn how to manage existing live events and attendees.

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Creating & Managing Groups

Learn how to organize and manage groups of learners.

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Caption File Upload Overview

Learn how uploading caption files can improve accessibility, localization, and seach engine optimization (SEO).

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Customizing Course Platform Text

Customize the default text that appears in the training platform

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Getting Started w/ Live Training

Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!

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Course Creation Overview

Learn about courses as an object, course components, and course management.

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Course Details & Settings

Learn the role the Course Details Page & Settings play in your course catalog.

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Managing Course Curriculum

Learn to manage the content and curriculum that makes up a course and its settings.

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Catalog Structure & Mapping

Understand the building blocks of your training domain to better organize your content.

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Course Actions & Engagement

Learn to automate your communication and engagement with your learners.

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Introduction to Site Theming & Customization

Learn how to customize your training site beyond the basics.

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Publishing Courses

Learn about the settings available when publishing courses to your domain(s).

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Publishing Learning Paths

Learn about the settings available when publishing Learning Paths.

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Creating & Publishing Catalog Pages

Learn about the settings available when publishing Catalog Pages.

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Publishing Plans

Learn about the settings available when publishing Plans.

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Signing in as a Student

You're able to sign in as a student of a domain to see what they see or troubleshoot issues they may be experiencing.

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Advanced Theming: Customizing Your Training Site with CSS and Javascript

Join Tyler Larson as he explains how to use CSS and Javascript to customize your training site

Single Sign-On Overview

Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.

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Introduction to Integrations

Learn more about how Skilljar integrates with the tools you may be using.

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Customer Education Business Impact Template Overview

Learn how to use the Business Impact Templates to show the value of your training program on your business.

Training Credits Overview

A quick introduction to Skilljar's Training Credit feature.

Integrate Your Skilljar Data in Gainsight

Use Skilljar's Gainsight Integration to combine all of your essential data in one place, creating a single view of your customers.

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Tags & Filter Groups

Learn how to organize content on a catalog page with page filters.

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Building and Delivering Engaging Virtual Instructor-Led Trainings (VILT)

The Gong Customer Education team is joining Skilljar to share how they are building a best-in-class virtual education program and breaking the norms.

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Customer Education Benchmarks & Trends Report 2022

In this report, we’ll share our findings from surveying 120+ external (customer and partner) education teams on trends in budgets, content formats, integrations, team size, and more.

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Dashboard vs Training Domain

Administrators use the Skilljar Dashboard to design and distribute their training platforms.

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Installing the Salesforce Integration (SFDC App)

Learn how to set up your Salesforce integration to pass Skilljar training data into your instance of Salesforce

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Admin Dashboard Overview

Explore the functions and layout of the Admin Dashboard

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Getting started with Plans

Plans enable you to package and sell your training content with greater flexibility.

Using Skilljar's Strategic Insights

Learn how to best use Strategic Insights to benchmark key program metrics against other Skilljar customers, identify areas of improvement, and track industry trends.

Getting the Most Out of Your Skilljar Data

Leverage data pipelines to get the most value out of your Skilljar training data and showcase business impact

Getting Started with Catalog Pages

Learn all about Skilljar's newest feature with this on-demand training course.

Asana Scales Training and Sees 2X+ Growth in Users for eLearning Platform

Proving a Business Case with 19 Point Higher NPS vs. Non-users and 4.5+ Average CSAT Scores

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Creating Engaging On-Demand Content

Learn some techniques and tips for creating on-demand content that engages your audience

Content Strategy 2020 Industry-Related Courses

3 Steps to Using Education to Fuel Product-Led Growth (PLG)

Learn Skilljar's secrets to leverage customer education to fuel product-led growth.

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Creating Engaging VILT Content

Learn some techniques and tips for creating VILT content that engages your audience

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2022 State of Customer Education

Benchmarks and trends every program leader should know

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Marketing Training to New Users

Learn how to convert your newest customers into your newest learners!

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Common Challenges and Solutions for Digital Training

This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.

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The New Formula for Customer Onboarding

Preventing Customer Churn and Driving Product Adoption

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Strategies for Promoting your Training Offerings

Discover ways to inspire end users to learn more about the various products and features you offer.

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Monetizing Your Training Program

Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.

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Tips and Tools for Creating On-Demand Content

Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats

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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon

Learn how Culture Amp's program differentiates them from their competition, and how it benefits customer health, account expansion, and sales enablement.

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4 Ways to Optimize and Uplevel Your Customer Education Program in 2024 (Skilljar, Jackson Laboratory, & AppFolio)

How to leverage integrations for monetization, CRM, certification, badging, and lead generation.

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Gaining Buy-In: How to market your external training program internally

Walk away knowing how to win hearts & minds (plus budget) through internal marketing.

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Skilljar's Latest Innovations in Demonstrating the Business Impact of Education

See how Skilljar's new reporting and analytic capabilities are trailblazing how education program leaders demonstrate business impact.

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How to Scale Your Customer Education Engine Fast

We showcase some of the most innovative EdTech companies and how they’re helping teachers and school administrators prepare for the new challenges ahead.

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OSIsoft drives 1000% increase in self-paced online course registrations with Skilljar

OSIsoft built OSIsoft Learning, a customer and partner education portal that goes beyond a basic training course catalog to offer a holistic customer learning experience.

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Innovation to Application: Must-Have Customer Education Automation & AI Tactics

Learn how to scale strategic initiatives and everyday tasks using human, technical, and artificial intelligence.

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Meeting Your Users Where They Are: Success Strategies for Education at Scale

Hear how two different organizations used technology to transform their manual processes for education, onboarding, training, and professional development.

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Keeping up with the Content: Crafting Content Strategies for Customer Education

Follow along as we we tap into over 30 years of combined Customer Education experience to share best practices for designing a winning content strategy.

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The Better Way to Onboard Customers

The best onboarding programs have a super power: they’re constantly improving.

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No Jedi Mind Tricks: RingCentral's 4 Key Strategies to Scale Customer Education and Training

Get insight into how RingCentral leveraged talent, innovated content design and stretched their budget to deal with the demands of hyper-growth.

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Leadership Insights to Boost Customer Success (Skilljar & Zywave)

5 Ways to Level-up the Customer Education & Customer Success Partnership

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Entelo Increases Customer Retention by 95% and Improves NPS by 200% with Skilljar

Entelo needed a way to educate their users on how their streamlined talent sourcing workflows could free recruiters from administrative tasks and transform them into strategic business partners.

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Clever Cuts Number of Support Tickets by 25% and Increases NPS by 15 points with Skilljar

EdTech Scales Customer Training for Those Who Train Our Kids

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Enact MI Improves the Customer Experience with a Self-service Customer Training Catalog

Skilljar Provides Stronger Reporting Functionality, Multiple Integrations, and Ease of Use Not Seen with Other LMSs

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To Monetize or Not to Monetize: Smartsheet's Story

Stephanie Barbee and Damani Musgrave share their first-hand experience in scaling a successful monetized program.

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DataRobot Switches LMS Providers and Finds Better Customer Success, Integrations, and More

DataRobot turned to Skilljar so they could streamline the user experience, cut down on the amount of intervention needed, get better metrics, and support more integrations.

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5 Ways to Ensure Training is Cross-Functional

Regardless of where your training department sits, it is essential that you’re in an organization that helps your program get the continued visibility and resources it needs to succeed.

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Translating Customer Education Success into Business Impact

How to Talk About Customer Education so Your Executives Care

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Scaling Success: 3 Plays for Lean Customer Education Teams

This session will guide you through three dynamic plays, each packed with practical tips, tactics, and real-life examples from industry leaders

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4 Steps to Create a Customer Onboarding Program

Educate customers on why they need your product, not only on how to use it.

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How to Choose an LMS for External Training

Is your Learning Management System optimized for external audiences?

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Training for Lead Generation, Customer Onboarding, and Support

Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.

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3 Questions to Evaluate the Health of Your Customer Education Program

We’ve put together three questions to help you evaluate the health of your customer education program.

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Building a Business Case For Customer Training

Prove the value of your training program and tackle objections head-on with insight into how to build an effective business case for customer training.

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How Customer Education and Support Can Solve Each Other's Biggest Problems

We share real-world strategies to help customer education and support work together

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Three Keys to Unlocking a Successful Customer Education Program

The most successful programs have three key attributes in common: strategy, content, and technology.

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A New Segmentation Model for Customer Onboarding

Driving Product Adoption with the Risk-Scale Onboarding Matrix

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The Definitive Guide to Customer Education Metrics

Start mapping customer training program impact to business outcomes

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4 Ways to Market Your Customer Education Program

If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of your education program or of the value that your education program could provide.

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Creating Delightful Customer Education Programs that Drive Business Outcomes

It’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary.

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How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today.

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How Customer Education Can Help You Scale Your Customer Success Team

We delve into why and how Customer Education is an effective method for scaling your Customer Success team.

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How to Use Customer Education Data to Make Better Business Decisions

Analyzing training data in conjunction with other key customer health and revenue metrics can help you optimize and prove the business value of your program.

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5 Customer Retention Strategies that Work

Drive long term value with a customer-centric strategy

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

We explore the world of credentials in-depth and how they relate to customer and partner training programs.

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The Why, What, & How of Transitioning to Virtual Training

Self-paced, on-demand programs can give students access to the information they need, exactly when they need it.

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3 Reasons to Prioritize On-Demand Customer Training

Customer onboarding is an increasingly important part of long-term customer success. As your customer base grows, it becomes more challenging to consistently deliver an excellent experience with the same success.

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Skilljar's Salesforce Integration 101

Skilljar’s Salesforce integration feeds your customer training data directly into your existing Salesforce CRM account.

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Skilljar Implementation Guide

Skilljar’s Implementation team will partner with you throughout the initial stages of establishing your training site.

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Uncovering Actionable Insights with Customer Education Data Integrations

Learn about the importance of connecting your Customer Education program to the other business systems and tools used by your company.

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3 Ways to Expand the Reach of Your Training Program

If you’re currently only using your training program for one target audience, you are missing out on a significant opportunity to support and enable other key groups with the same resources.

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6 Ways to Secure More Training Budget

We’ll show you 6 ways to demonstrate the value of your program to stakeholders and secure the financial resources you need to be successful.

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Budget Planning: How to Prioritize Investments in Customer Education

This guide will show you how to ensure that your organization allocates the financial resources necessary to successfully run an education program.

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Alarm.com Academy Leads to Monumental Growth in Partner Education and Engagement

Previous LMS failed to deliver the support and partnership Alarm.com found with Skilljar

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Customer Education Program Scales Training, Improves UX, and Proves Value in Year One

Gong takes their training platform public with Skilljar as a strategic partner

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Scaling and Supporting Multiple Teams with Training

Skilljar's Ease of Use Makes Switching From Another LMS a No-brainer

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3 Risks You Take by Not Investing In Customer Education

One of the most effective mechanisms your company can implement to ensure customers are regularly deriving value from your innovative products and services is by investing in Customer Education.

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Structuring Your Partner Education Program for Success

A partner education and enablement program can help you equip your partners with the resources that they need to effectively market, extend, and service your offering.

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The Free Training Fallacy: Why Paying for Training isn't a Roadblock

In this eBook, we’ll explore why both free- and fee-based training works and how you can get started with a monetization strategy.

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Academy Spotlight 2.0: Lessons from 5 Stand-Out Academies

Our panel shares real-life examples and creative solutions to common challenges in customer education.

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Paycor: Skilljar is a ‘game changer’ for scaling product adoption and setting customers up for success

Customer-focused LMS is key to increasing revenue retention and building community through certifications.

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The Champion’s Edge: Award-Winning Customer Education Playbooks

Award-Winning Customer Education Playbooks Unveiled

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Badges, Certificates, and Certifications

Do you know what the differences are between badges, certificates, and certifications?

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A Customer-First Approach to Professional Certifications

Bluebeam joins Skilljar to share how their customer-first approach to launching a professional certification brought value to their customers, education program, and organization.

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Moving the Needle: Key Training Metrics

This session examined the need for key training metrics to not only understand the performance of your customer training program, but the impact your program is having on key business outcomes.

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Future of ILT/VILT

We dive deep into ILT and VILT for training different audiences.

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How Unifying Customer Communities and Education Can Drive Engagement

How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement and customer retention?

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Creating Engaging Content in a Virtual World

Check out our tips and tricks for creating engaging content in a virtual world.

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Building Your Customer Education Brand

Using customer champions to drive widespread program adoption

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Getting Started with Certification

How Zendesk is Creating Value for its Customers, Partners, and Employees

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IPRO Integrates a Learning Center Into Onboarding Process and Increases User Engagement by 78%

Move to a Self-guided eLearning Platform Creates Confident, Self-sufficient Customers

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How to Build a Business Case for Customer Education

Customer education and customer success expert Brandon Carroll shares his proven method for building a business case for customer education and training.

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Customer Education is the Scale Engine of Customer Success

1:1 customer training can drain your Customer Success team’s time and energy. If approached correctly, your customer education can support your customer success growth — not hold it back.

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Level Up Your Content for Customers

In this webinar, Matt reveals the secrets of success for anyone looking to use videos and screen capture images to communicate more effectively through customer education.

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MRI Software Increases YOY eLearning Revenue by 38%, Nearly Doubling Monetization Goal

Real Estate Software Firm Easily Migrates Learning Content From Five Acquired Companies Into Skilljar

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Automox Sees 75% Reduction in Customer Onboarding Time with Skilljar

Automox University Brings Added Value for Onboarding and Training for Customers

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Zendesk Switches Customer Training to Skilljar & Sees YOY Learner Growth of 58%

Move From Another LMS Vendor Led To Improved Integrations and a Better Overall Admin Experience

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Gainsight’s Elearning Platform Exceeds Industry Usage Benchmarks by 3X

Gainsight University Realizes Highest Engagement Volumes in Company History with Skilljar

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Zywave Increases Product Usage through Partner Training by 200% with Skilljar

After trying two other LMS vendors and a homegrown WordPress system, Zywave realized these solutions couldn’t meet all of their needs.

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Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate

After hiring a Head of Global Learning, Energy Exemplar launched xPert, a training program made up of two portals that targeted customers and internal employees.

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Biotech Company Drives New Leads with Customer and Prospect Training

Over 4,000 people added to Lambda U nurture campaign based on engagement with training.

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Monetizing Customer Education

Monetizing customer training helps to offset program costs, fuel your initiatives, and enable additional investment in your programs.

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Using a Last Lesson Experience in Your Courses

The Last Lesson Experience or Summary Lesson is a great chance to recognize achievement and recommend next steps

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Ten Tips for Effective Content in Skilljar

We’ll show you how to execute on the top 10 content strategy tips

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Customer Education Strategy 101

How to build a Customer Education Program that matches today’s user needs by focusing on three components of a comprehensive strategy: technology, engagement, and content.

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Train to Retain

How Jamf Leveraged Short-form Content to Amplify Their GTM Strategy

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Smartsheet Moves to an eLearning Platform to Help Drive $1M Revenue Target

Skilljar succeeded where previous LMS failed to deliver on monetization strategy.

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The Four Pillars of Customer Enablement

Industry expert Steve Mullins joined us to share his model for successful customer enablement.

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Salesforce Integration Playbook

Enable your teams to see how learners are interacting with your Academy to drive success and recognize training value across the entire customer journey.

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How to Secure (More) Budget for Customer Education

We share the top tips from industry leaders to help you demonstrate your program’s impact, make powerful proposals for new initiatives, and get the budget you need to make them a reality.

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Build, Promote, Measure

How to Gain Visibility for Your Customer Education Program (w/Weave)

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Boost Customer Activation & Retention

Heap shares how they optimized their training program by analyzing behavioral data

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Measure Up: How to Analyze Education Program Metrics

Expressing your program's value is vital to any training team, but which metrics best illustrate business impact?

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Optimizing Reach: How to market your external training program to learners

Discover how a redesigned or refreshed academy can transform customer engagement and drive business success—all driven by curated content and distribution channels for extra audience appeal.

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Intro to Program Strategy

This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.

Measurement & Optimization Strategies

This course is designed to give you an overview of key topics for tracking the health of your program.

Education + Marketing: Uncover hidden opportunities to add value

Unlock the Power of Unified Marketing and Education Campaigns

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Marketing and Distribution Tactics

This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.

Foundations in Customer Education Assessment

We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.

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Content Creation and Curriculum Design

This course is designed to give you an overview of key topics surrounding the content for your customer education program.

Skilljar Admin Professional Exam

Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!

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The State of Assessments

This session explored the state of assessments and why they are an important part of customer education.

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Defining Your Customer Education Model (Keynote)

Determine the model that best suits your needs and how to put that model into action

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Customer Education and the Double Bottom Line

In this keynote address, Sandi Lin (Skilljar CEO) discusses the trends in customer education for companies, learners, and society at large.

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Developing Impactful Learning Content

This session explored what you should know in order to develop effective and engaging training content for your learners.

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Catalog Management Best Practices

In this session, Tyler dove into the most optimal ways to set up, manage, and expand a Skilljar program.

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Harnessing the Power of Training, CS, and Community

Communities, Customer Success, and Training efforts are powerful, interconnected tools that can help your customers become product experts and evangelists.

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Tying Training to Outcomes

This session looks at the importance that training plays in advancing business outcomes.

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How to Get Your Learners into Flow

One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp

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Accessibility: Meeting Your Learners Where They Are

Learn what accessibility looks like in the world of customer education & how you can begin making progress towards improving your customer experience through accessibility.

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No Code Skilljar Integrations

In this breakout session, Spencer covered several integrations and how you can get started without coding

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Collaborative Learning: Creating Activities that Engage

Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural

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The Customer Education Pyramid

You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru

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Investing in Customer Education

This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika

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Observations from Skilljar's World-Class CS Team

Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton

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Demystifying the Revenue Generating CE Program

Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake

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Content Creation at Scale

As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf

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Training a Global Audience

When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft

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CELab Live from Connect 2020

Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach

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Instructional Writing at its Best

How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze

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Customer Education at LinkedIn

LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn

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Where Content and Certification Converge

In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack

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Beating Budget Cuts

Vanessa Neurohr, VP of Customer Success at Muck Rack, will share how she prioritized and invested more in education as an essential strategy in driving long-term success for her company.

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Meeting The Needs of Your Business

Learn how Buildertrend's trained customers compare to untrained customers and how to prove your education program is impacting overall business goals.

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Value-based Customer Onboarding

The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.

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Partnering with Customer Success

Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

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Aligning Customer Education and Certifications

Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.

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Customer Education Insights: Sandi Lin, Skilljar

Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education

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Learning Outside the Box

Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.

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The Golden Rule for Your Customer Education Portfolio

Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.

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Engaging and Empowering Customers with Video

Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program

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Keynote: Why Education Is At The Heart of CS

Learn why education is critical at every step of the customer lifecycle, and how customer communities can provide a platform to share learnings and best practices.

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Creating a World-Class End-to-End Customer Learning Experience

Troy shares how Qualtrics uses Skilljar for the entire customer enablement experience.

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Show Me the Money

Skilljar customers that track training metrics are able to drive adoption, scale resources, and grow revenue.

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Acquiring and Retaining Learners to Drive Product Adoption

Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.

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Content that Sticks (Panel)

Strategies for Building Effective Training Content for Voluntary Learners

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The Rise of Customer Education

Exploration of market and industry trends that have led to an increased focus on Customer Education

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Data-Driven Customer Education (Panel)

Lessons Learned from Embedding Education Throughout the Customer Journey

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Establishing and Maintaining Your Content Roadmap

Aligning your content roadmap to overall business needs requires a scalable plan for content maintenance.

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Automation and API Integrations

APIs allow your teams to automate the transfer of data between different applications and systems, reducing the need for custom scripting and manual processes.

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From Good to Great: Scaling Customer Success

Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up.

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Keynote: Trends in Education Services

XaaS business models are a current trend, and customer training organizations must adapt to better serve this business model.

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Obsessed with Your Success

Learn what the implementation process looks like at Skilljar and get all of your burning questions answered.

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Eliminating Risk & Avoiding Pitfalls During M&A

These experts have managed multiple company acquisitions and will share what they've learned in the process.

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Unlocking Insights: How to Prove ROI for Your Program

Customers that are highly engaged in training experience better outcomes and higher retention.

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What Do Executive Leaders Want From a CEd Program?

This panel shares the hits and misses in Customer Education they've experienced firsthand, and what metrics they look for to prove ROI for their programs.

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What Are Your Program’s Analytics Telling You?

This session will cover how to visualize program success to make informed decisions about program improvements and resource focus.

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Better Together

Learn what the implementation process looks like at Skilljar and get all of your burning questions answered by Matt Robinson, Head of Training & Enablement at Reltio.

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Adapting Educational Content

Melissa Rogers, an Associate Professor at Whitworth University, will explore how memory research from the last 20 years can be applied to education and learning.

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Producing Great Content Quickly

You need to create an onboarding program that gets results. This likely means creating a lot of content, fast.

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Localization: Customizing Your Program for a Global Learner Audience

This presentation will touch on topics such as workflows, leveling localized outputs, analytics, and budgeting.

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Getting the Most Out of Your Education Program

An online education program that impacts all areas of a business requires buy-in and support across your organization. This session shares how education leaders work together to meet company goals and expand their offerings.

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Monetization Strategies to Meet and Exceed Revenue Targets

Learn how to add monetization elements to your education program to exceed revenue goals.

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Certified Success!

In this course, Aily Roper will share the successes of Bluebeam's certification program and cover how they conduct user testing and certification.

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State of the Union: How AI is Transforming Customer Education

This course explores the profound impact of AI on Customer Education and how to drive meaningful business impact through effective education and training programs that deliver efficiency at scale.

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Taking Advantage of AI

This panel of experts will share their insights into the potential and opportunities presented by AI, and how they have incorporated it into their programs.

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Ensuring the Rubber Hits the "Right" Road

Learn how to align your organizational philosophy with your exams to effectively create incredible assessments and drive success.

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Using Customer Education to Personalize the Customer Experience

Learn how to nurture and grow customer base with curated, personalized experiences that engage customers throughout their entire lifecycle.

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Building a Diversified Training Program that Drives Engagement

This session will cover the importance of creating various forms of training to retain customers, and how to monitor and evolve them to ensure continual customer engagement.

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What's New at Skilljar?

Keep up with the latest releases, updates, and additions to Skilljar.

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Clone of Social Media Essentials

Curious about social? Gain an understanding of the main social platforms, paid social, and how to plan/optimize campaigns.

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2021 CSR Development Program | Applied Service and Sales Strategies - 0521 Group 1

Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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2 Day Accelerate Workshop - March 2020

Live training Workshop for Gainsight Administrators, held in St. Louis, MO. Gainsight SMEs conduct advanced technical training for Admins new to the role, who want to boost their skills configuring Gainsight to achieve a higher level of product expertise.

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Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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2021 CSR Development Program | Applied Service and Sales Strategies - 0521 Group 1

Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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Product Certification - Conclusion and Certification Exam

Wrap up the Product Certification by taking the exam and earn your certificate! - Part 7/7

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Welcome to the CSR Development Program: Applied Service & Sales Skills Strategies course! We are excited that you have expressed interest and made the commitment to your career development. This program will be a partnership between your agency and us.

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SMS Strategy Certification Review and Exam

Review what you've learned and earn your official SMS Strategy Certification credentials by passing the exam. Part 7/7

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Reporting Survey Results

Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course you will learn how Results are structured in Qualtrics, and how you can customize these to communicate findings.

SEO Fundamentals

Essential SEO concepts for building your strategy

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Curious about social? Gain an understanding of the main social platforms, paid social, and how to plan/optimize campaigns.

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