About Incident Management: Systems & Definitions


Incident Management:
Systems & Definitions
This course is suitable for technical team leads, managers, directors, and anyone seeking to better their incident response process. Incident Management: Systems & Definitions is also the first part series of three classes that comprise our Incident Management Certification track. Get started today by emailing pdusupport@pagerduty.com


Recommended prerequisites
None.
	1 Hour
	Virtual Instructor-Led Training


Description		Course topics
A class favorite, Incident Management: Systems & Definitions draws from the PagerDuty Community’s open-source incident management framework. We've adapted the Incident Management Framework, used globally by emergency responders, for use when managing technical incidents. In this course, we cover basic incident management concepts, roles, terminology, and adoption strategies you can use in tandem with the open-source framework to create, customize, and implement your own incident management process leveraging industry-leading practices. This course provides an introduction to PagerDuty's Incident Management Framework as a basis for other PDU incident management courses.		The role of an Incident Commander Classifying major incidents Multi-team incident response Differentiation between major and minor incidents Anti-patterns and suggested practices for aspiring Incident Commanders

Frequently asked questions
What is remote private training? Private training sessions allow you to get courses delivered live and only to your company by a PagerDuty Technical Trainer. Private sessions are conducted via Zoom/Teams and are highly interactive giving you the opportunity to ask questions and participate in real-time. Private training sessions are a great option for companies with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. How do I book a private training session? Please send an email to pdusupport@pagerduty.com with the subject "Request for private training" and please include the details on which training you would like to book and for how many people.
Can multiple people sit in on this session? Yes, private sessions are great for medium to large groups (10-50 people).
What materials are provided? Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session.